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Shipping Policy

DRAFT, NOT LEGAL ADVICE. Prepared 24 Oct 2026 for MITH. Yellow [PLACEHOLDER] text marks business facts we do not know yet. Fill them in, then get a quick review from a lawyer or CA before publishing.

Shipping Policy

Last updated: [PLACEHOLDER: date of publishing]

This Shipping Policy explains how [PLACEHOLDER: legal entity name, e.g. proprietor name or company name] trading as MITH ("MITH", "we", "us") ships orders placed on www.mith.co.in. Please read it with our Return & Exchange Policy and Terms of Service.

1. Where we ship

We currently ship within India only. We do not ship outside India at this time. A few remote PIN codes may not be serviceable by our courier partners; if so, we will tell you at checkout or by email, and any amount you paid for an order we cannot ship will be refunded to the original payment method.

2. Shipping charges

Free shipping on all orders within India, as advertised on our website. If this offer changes, the new charges will be shown clearly at checkout before you pay.

Cash on Delivery (COD): [PLACEHOLDER: Is COD offered? If yes: any COD fee and maximum order value. If no: write "We do not offer Cash on Delivery at this time."]

3. Order processing time

Many MITH products are made or printed after you order. Orders are usually packed and handed to our courier partner within [PLACEHOLDER: number of business days, e.g. 2–4 business days] after the order is confirmed (Monday to [PLACEHOLDER: Friday or Saturday], excluding public holidays). Orders placed after [PLACEHOLDER: cut-off time, e.g. 2 PM IST] or on holidays start processing on the next business day.

4. Delivery timelines

After dispatch, delivery usually takes:

  • Delhi NCR: [PLACEHOLDER: e.g. 1–3 business days]
  • Metro cities: [PLACEHOLDER: e.g. 3–5 business days]
  • Rest of India: [PLACEHOLDER: e.g. 4–7 business days]
  • North-East, J&K, Andaman & Nicobar, Lakshadweep and other remote areas: [PLACEHOLDER: e.g. 7–10 business days]

These are estimates, not guarantees. Total time to receive your order = processing time + delivery time.

5. Courier partners and tracking

We ship through [PLACEHOLDER: courier or aggregator, e.g. Shiprocket and its partner couriers]. Once your order is dispatched, we will send the tracking number and link by [PLACEHOLDER: email / SMS / WhatsApp]. You can also write to wear@mith.co.in with your Order ID for an update.

6. Delays

Delivery can be delayed by things outside our control, such as courier backlogs, weather, strikes, festivals and sale periods, government restrictions, or an incorrect address. We are not responsible for delays caused by courier partners, but we will help you follow up with them. If your order has not arrived within [PLACEHOLDER: number, e.g. 10] business days after dispatch, please email wear@mith.co.in.

7. Address and contact details

Please enter a complete address, correct PIN code and a working phone number. We cannot change the delivery address after the order has been dispatched. MITH is not responsible for orders delivered to an incorrect address provided by the customer.

8. Failed delivery and Return to Origin (RTO)

The courier will usually attempt delivery [PLACEHOLDER: number of attempts, e.g. up to 3 times]. If delivery fails because the customer was unavailable, refused the parcel, or gave a wrong or incomplete address or phone number, the parcel will be returned to us ("RTO").

  • For prepaid orders: we will contact you to either re-ship the order (re-shipping charges of [PLACEHOLDER: amount or "actual courier cost"] may apply) or [PLACEHOLDER: refund policy for RTO prepaid orders, e.g. refund minus forward and return shipping costs; must match Refund Policy].
  • For COD orders (if COD is offered): [PLACEHOLDER: e.g. future COD may be disabled for repeated refusals].

9. Damaged, tampered or wrong items in transit

If your parcel arrives damaged, tampered with, or with the wrong item, please:

  1. Report it within 48 hours of delivery by emailing wear@mith.co.in [PLACEHOLDER: and/or WhatsApp number] with your Order ID.
  2. Share clear photos/videos of the product and the shipping package (an unboxing video is very helpful).

After we verify the claim, we will arrange a replacement or another suitable resolution, as set out in our Return & Exchange Policy. A refund is given only if an approved damaged/defective item cannot be replaced because it is out of stock. If the outer package looks badly damaged at delivery, you may refuse it and inform us right away.

10. Exchanges

Size exchanges are covered by our Return & Exchange Policy (request within 48 hours of delivery; product unused with tags; customer arranges and pays for return shipping unless MITH says otherwise).

11. Contact us

MITH, operated by [PLACEHOLDER: legal entity name]
Registered address: [PLACEHOLDER: full registered/business address with PIN code]
GSTIN: [PLACEHOLDER: GSTIN, if registered]
Email: wear@mith.co.in
Phone/WhatsApp: [PLACEHOLDER: number to publish]
Website: www.mith.co.in

Notes for Saurabh (delete before publishing):

  • Checked against the live Return & Exchange Policy and Terms of Service on 24 Oct 2026: the 48-hour windows, exchange-only for size, customer-paid return shipping and refund-only-if-no-replacement rules are kept the same.
  • The live Return & Exchange Policy shows both support@mith.co.in and wear@mith.co.in; the Terms of Service and Contact Information pages show wearmith@gmail.com. Change all of them to wear@mith.co.in.
  • The Terms of Service starts with leftover AI text ("For your MITH Shopify store, here is a professional Terms of Service..."). Delete that sentence.
  • The Terms of Service mentions "POD apparel" (print-on-demand). If you use a print-on-demand partner, the processing days above must match their production time.
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